Avis clients de grand-illusions.com
I would give nothing if I could as we have yet to receive the item ordered, there have been no updates unless we’ve contacted them and we are still waiting.
A.C. le 2/12/2022 à 15h24
I am very sorry for the delay. We were briefly out of stock of the Schrödinger's Cat Puzzle. We did put this information up on the web site.
Unfortunately, due to Brexit, it now takes weeks for orders to arrive from the EU, so there was a delay in getting more stock. However this puzzle is now back in stock.
Your order was packed late last night, and will be picked up by EVRI today. Your tracking number is T00PEA0018449281, although your order will not appear on the EVRI tracking web site until they have collected the package from our warehouse. You should also get an automated e-mail from the warehouse with your tracking number, although I know these can sometimes end up in the trash folder.
grand-illusions.com le 2/12/2022 à 16h20
Always a good business to deal with.
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Anonymous. le 1/12/2022 à 15h10
Great item, prompt delivery. A1++.
Glynn B. le 1/12/2022 à 05h17
Rapid delivery of an interesting product.
Anders G. le 30/11/2022 à 13h30
I think in general the products are way too expensive considering what you receive. I live in the Netherlands and if I knew I had to pay so much in taxes I would considered twice buying anything at all. There are other products that I would like to buy but considering prices and taxes I will look for other options.
Now, about what I bought: the light modulator is still not working. I have to figure out if it is because of the batteries or if there is any other reason.
.
Daniel C. le 30/11/2022 à 12h09
We are struggling with the problems caused by Brexit (which we didn't vote for!)
On the one hand, we no longer charge 20% VAT on orders to the EU. However EU customers will have to pay the VAT in their country, before they receive the package. This is an extra amount of administration, which is a real nuisance.
But in addition, the courier companies also charge a handling charge, because they now have to contact the customer and collect the payment, before they can deliver the goods. While the amount of VAT varies with the value of the order, the handling charge is often a fixed amount, and so can make a small order much more expensive.
Many of our most interesting items are hand made, and not mass produced in China. The Light Modulator is just such an example. This makes them more expensive. I am sorry about that. Our mark up is not that high. Grand Illusions is just 3 people, and none of us get any salary from running the company.
grand-illusions.com le 30/11/2022 à 12h26
Excellent.
E.O. le 28/11/2022 à 05h56
Grand Illusions is one of those amazing finds. Thoughtful, impressive, challenging puzzles and toys passionately curated and expertly shipped. I absolutely love them. I almost don't want to recommend them because they are my secret go to for AMAZING presents for my godchildren and daughter and I don't want the other godparents to find it!
Jim Le Fevre. le 26/11/2022 à 13h50
Thank you for your kind words.
grand-illusions.com le 1/12/2022 à 19h47
Happy with this cards.
Petra S. le 25/11/2022 à 12h14
Speedy delivery and items well packaged.
Annie. le 23/11/2022 à 12h26
Such a cool product
A must have for dec 25.
Mark m. le 21/11/2022 à 14h35
Everything is OK except the customs charges (in addition of the VAT) which are expensive. What a pity the brexit !
KIERLIK E. le 21/11/2022 à 12h49
Excellent customer service, provided special shipping and lots of advice on the best use of the illusion!
PF. le 14/11/2022 à 13h02
We have shopped with Grand illusions many many times. Amazing quality. Customer services. Just fantastic. Can’t praise them enough.
Claire A. le 12/11/2022 à 14h59
Very good.
Seika A. le 6/11/2022 à 20h43
Really cool toys.
Jiri. le 24/10/2022 à 09h36
Great mechanical illustrative toy, just as advertised.
Jose N. le 23/10/2022 à 13h19
This is my third Christmas bundle now. I ordered early this year because thet sold out and I missed out last year and I will be getting the Christmas pack next year too. I can not recommend it enough.
Ynyr j. le 20/10/2022 à 14h36
Never ever had an issue with Grand Illusions. Their delivery is always prompt and the items are alway quirky and good value especially in view of their scarcity/entertainment value.
Mike G. le 18/10/2022 à 16h07
Love the range of interesting, challenging and quirky items available from this site.
Chris T. le 18/10/2022 à 00h13
Everything arrived quickly and as described.
Janusz S. le 17/10/2022 à 17h27
Excellent costumer service, as alway...
Arnaud B. le 17/10/2022 à 08h12
Shipping costs were higher than expected, due to the use of a private service (DHL).
Pierre B. le 9/10/2022 à 16h17
Nothing like as good as advertised, almost impossible to focus them correctly even after trying for several minutes. we wish we hadn't bought them, really a waste of money at £14 quid or so, wish we could have got our money back.
River Ravenoak. le 28/9/2022 à 14h55
I am sorry to hear you were disappointed with the 3D cards. We choose the items in our shop carefully, and only add a few items every month after we have tested them. I have refunded your money.
grand-illusions.com le 29/9/2022 à 10h40
Rubbish material, way overpriced
Shipping outside uk = extra tax = price x 2
Needed to buy a new chain for the item to work properly.
Tim V. le 15/9/2022 à 11h41
I know there is tax to pay plus handling charges, which pushes up the overall price a lot, especially for smaller orders. There is a note on our web site to explain this. This is because of Brexit, which is not our fault. I did not vote for it, and it is damaging our business as well as many others. But do not worry. Within a few years there will only be one shop left, called Amazon, who will deliver orders within 15 minutes by drone!
As far as the chain is concerned, this is not a fault that has been reported before. We would have sent a replacement if you had asked.
grand-illusions.com le 15/9/2022 à 12h15
My order came so quickly and was exactly what I expected. Thank you!
John L. le 13/9/2022 à 21h19
Shipping to germany was very expensive because of customs duty afterwards, but everything went fine and got delivered in time.
David K. le 9/9/2022 à 20h20
Sorry about that. Brexit is a bit of a disaster I am afraid.
grand-illusions.com le 10/9/2022 à 18h37
It may seem odd that, at 75, I ordered a toy,
Having two grandsons may explain it.
This Gyrobot knocks the spots off the gyroscope-on-the-Eifel-Tower that I had in 1955 !
Mike y. le 7/9/2022 à 19h04
DHL tracking number showed that the shipment has been returned to the sender.
I still did not received the ordered item. When I asked by email and at the online site, I could not have any reply.
Do Yeh Y. le 1/9/2022 à 02h39
Hi
I am sorry that this order was not delivered. There was some mix up with a missing invoice - our warehouse sends an electronic and a paper version and it seems the paper version got lost somehow.
I will organise a replacement order to be sent as soon as possible.
Hendrik Ball.
grand-illusions.com le 2/9/2022 à 10h33
Items as described, well packaged and good delivery.
Jeremy R. le 30/8/2022 à 21h59
Excellent original gifts, as always.
Christine H. le 28/8/2022 à 13h56
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