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Avis clients de Plumb2u

Note du marchand
5.0 1
4.5Plumb2u
 
 
Site MarchandPlumb2u
Urlhttps://www.plumb2u.com
Tél+44 (0)3300 535899
AdressePLUMB2U
Unit 6, Epsom Business Park, Kiln Lane
EPSOM
UNITED KINGDOM
KT17 1JF GB
Avis client
4.3 / 5
Excellent service and prompt delivery fitted and working as it should.
Tony C. le 7/9/2021 à 08h40
Hi Tony,

Thank you for leaving us such kind feedback.

We would like to ask if there is anything we can do to make the experience better for next time, to earn 5 stars?

Kindest Regards,
Plumb2u Team.
Plumb2u le 13/9/2021 à 11h58
Avis client
2.0 / 5
To-date I have not received the item purchased but as a plumber I know the item is good, however the service has been unsatisfactory and I will not use plumb2u again.
Ashley T. le 7/9/2021 à 03h19
Hi Ashley,

Thank you for taking the time to leave us a review.

We are so sorry that the item was delivered late to you.

These units are sent directly from the manufacturer and unfortunately there was a slight delay from their end with the product.

Please do accept our apology for this.

Kindest Regards,
Plumb2u Team.
Plumb2u le 13/9/2021 à 11h56
Avis client
5.0 / 5
EXCELLENT SERVICE AS PER USUAL!!
RICHARD S. le 5/9/2021 à 09h51
Thank you Richard!!

We look forward to seeing you again soon!

All the best,
Plumb2u Team.
Plumb2u le 13/9/2021 à 11h46
Avis client
5.0 / 5
EXCELLENT SERVICE AS PER USUAL!!
RICHARD S. le 5/9/2021 à 09h50
Thank you Richard!!

We look forward to seeing you again soon!

All the best,
Plumb2u Team.
Plumb2u le 13/9/2021 à 11h46
Avis client
5.0 / 5
Right Part. On time. What's not to like!
Stuart J. le 3/9/2021 à 21h57
Thanks Stuart for the kind review!!
Plumb2u le 13/9/2021 à 11h45
Avis client
1.3 / 5
After placing a Thursday order and paying next day delivery I had hoped my items would be with me by Monday. I kept checking dpd tracking and it kept saying the item hadn't been received which was odd as plumb2u had sent an email saying the product had been dispatched. I checked again Tuesday morning and still no item received. I called customer services who then informed my after a quick check that the item was never in stock and couldn't explain how I was charged and the order dispatched.
Thomas M. le 3/9/2021 à 21h39
Hi Tom,

Thank you for bringing this problem to our attention!

Having looked over the order it appears a unit on the order was unfortunately out of stock in our warehouse but the system had not yet updated, hence why you were able to checkout with the item.

The label seemed to be created in our dispatch network, this is why you received an automated email.

Sincere apologies for this! We hope that we were able to resolve this by issuing a refund promptly.

Kindest Regards,
Plumb2u Team.
Plumb2u le 13/9/2021 à 11h45
Avis client
5.0 / 5
Happy with all aspects.
William B. le 3/9/2021 à 20h44
Great!! Thank you William!
Plumb2u le 13/9/2021 à 11h38
Avis client
4.0 / 5
Very good service. Kept me informed and very prompt.
David K. le 3/9/2021 à 19h57
Hi David,

Thank you for your kind review. Is there anything we can do next time to get 5 stars?

Kindest Regards,
Plumb2u Team.
Plumb2u le 13/9/2021 à 11h38
Avis client
5.0 / 5
Great price and prompt delivery..as a tradesman this is all i need.
SOF. le 3/9/2021 à 12h04
We are so glad to hear this, thank you Simon!
Plumb2u le 13/9/2021 à 11h36
Avis client
5.0 / 5
Genuinely happy with this company! Spent time checking quotes for a specific Macerator and PLUM2U without question where cheapest. Very friendly and helpful on the phone answering my queries and making the order was easy. I received excellent communications regarding delivery, the updates really appreciated and the product was received quickly - even though we are located in the country. Thank you :-).
E F. le 2/9/2021 à 18h40
Thank you for taking the time to leave us such a positive review, it is much appreciated from all of the Plumb2u Team.

We are so pleased you were happy with the service received!

We look forward to seeing you again in the future!

Kindest Regards,
Plumb2u Team.
Plumb2u le 13/9/2021 à 11h36
Avis client
1.0 / 5
Rubbish, I have still not received my order placed on 25th August, now holding up a job.
Tim N. le 2/9/2021 à 17h55
Hi Tim,

Sincere apologies for the delay to your order. The stock had to be transferred from one of our branches to our dispatch branch.

We have just checked and can see that the order was delivered a few days later.

Apologies once again for the delay with the order and for any inconvenience caused.

Kindest Regards,
Plumb2u Team.
Plumb2u le 13/9/2021 à 11h29
Avis client
5.0 / 5
Excellent.
Michael S. le 2/9/2021 à 17h55
Thank you Michael!

All the best!
Plumb2u le 13/9/2021 à 11h33
Avis client
5.0 / 5
Delighted to collect in person. Saved waiting and waiting for delivery guy.
Peter M. le 2/9/2021 à 12h24
Hi Peter,

Thank you for your kind feedback and for using our collection service!

Kindest Regards,
Plumb2u Team.
Plumb2u le 13/9/2021 à 11h33
Avis client
5.0 / 5
Excellent.
Sukhwant C. le 1/9/2021 à 19h53
Thank you Sukhwant for the 5 stars!
Plumb2u le 13/9/2021 à 11h30
Avis client
5.0 / 5
Exactly as described and fast delivery.
Mark D. le 1/9/2021 à 17h38
Thank you Mark, we are glad you are were pleased with the service received!

Kindest Regards,
Plumb2u Team.
Plumb2u le 13/9/2021 à 11h24
Avis client
1.0 / 5
Poor service, made me wait 2 weeks for my pump and then told me they do not have it in stock.
Hitesh P. le 1/9/2021 à 16h37
Hi Hitesh,

We are so sorry on this occasion for the issues experienced with your order!

Thank you for raising this for us, this will be investigated to ensure that it does not occur again.

Apologies once again,
Plumb2u Team.
Plumb2u le 13/9/2021 à 11h24
Avis client
5.0 / 5
Best price and fast shipping, thank you.
COLIN M. le 31/8/2021 à 17h56
Thank you Colin for your great feedback!

All the best,
Plumb2u Team.
Plumb2u le 13/9/2021 à 11h20
Avis client
5.0 / 5
Great company to do business with.
Paul A. le 31/8/2021 à 17h37
Thanks Paul - much appreciated!
Plumb2u le 13/9/2021 à 11h19
Avis client
4.7 / 5
Good service.
Susan W. le 31/8/2021 à 17h00
Thank you Susan!
Plumb2u le 13/9/2021 à 11h19
Avis client
1.0 / 5
Ordered a new shower over a month ago as it showed in stock, but then received an email to say when they went to pick it there were none available. One month later after lots of unanswered emails and unable to get through on customer services I am going down the charge back route with my credit card provider.
Bradley s. le 31/8/2021 à 15h08
Hi Bradley,

We are so sorry to hear of the issues experienced with your order!

We can now see that the unit was delivered to you so hopefully this was resolved for you.

Apologies once again for any inconvenience caused.
Plumb2u Team.
Plumb2u le 13/9/2021 à 11h18
Avis client
1.0 / 5
I have not yet received the shower...??
It was ordered 8 days ago - I appreciate this has run over a B/Holiday but was expecting it last Thursday. DPD order tracking says they have not yet received the good from you..
Ryan M. le 31/8/2021 à 14h44
Avis client
5.0 / 5
Good price, quick delivery.
Gerald O. le 30/8/2021 à 20h19
Avis client
5.0 / 5
Cheapest quality shower pump on the net , prompt delivery Thanks.
Paul B. le 30/8/2021 à 19h46
Avis client
5.0 / 5
Excellent service.
Gc. le 30/8/2021 à 19h30
Avis client
5.0 / 5
Shipped promptly and delivered via dpd. Not installed yet and no dealings with customer services so can’t rate these areas.
Sam. le 30/8/2021 à 19h07
Avis client
5.0 / 5
I ordered Bristan Java 2 Handle Bath Filler J BF C. Unfortunately through no fault of Plumb2U the item was lost by Royal Mail. I can only say that Plum2U are an excellent company with superlative customer service.They did not have another item in stock, but immediately refunded my payment. They also apologised for the inconvenience even though they were not at fault.
I will certainly use there services again without hesitation.
Laurence H. le 30/8/2021 à 18h44
Avis client
4.7 / 5
Best price, fast delivery but although the box was well wrapped the packaging looked as though it had gone 12 rounds with Mike Tyson. Fortunately the contents were all ok.
Roger N. le 30/8/2021 à 16h55
Avis client
5.0 / 5
Excellent service, item arrived promptly.
Rob M. le 29/8/2021 à 14h53
Avis client
5.0 / 5
First class online ordering and shipped very next working day.
Given a delivery time slot, spot on.
Great example of how its done..
Scott B. le 27/8/2021 à 18h49
Avis client
2.0 / 5
Ordered 2 Grohe toilet frames. Products seem fine on installation but delivery took 4 days despite paying £9 for next day delivery. I have asked the plmb2u team twice for a refund for the delivery but so far have only received silence!?
Mr s. le 27/8/2021 à 15h14