Avis clients de encasement-onlineshop.co.uk

All very good.

Easy to order online
arrived within 2 days
good service.

The parcel arrived torn apart with several items damaged.

I emailed Rachael and sent photos of the damaged goods. They were immediately replaced and arrived the next day in perfect condition with a different courier.

The product is excellent for its purpose and thank you Rachael.

Excellent casings and sevice.

Ordered one item by mistake, Rachel cancelled it for me, no problems.. Prompt shipment. Even a guy from a delivery company stopped by twice as we were not in first time. Great!

Overall a good experience shopping with you.Answered emails very quickly and seems a customer focused company.Upon first delivery the item was damaged in transit which was disappointing , but emailed customer services who dispatched another immediately.This one arrived next day and arrived ok.

Fantastic product easy to cut and install pre finished so no painting.
Very fast delivery and well packaged wiuld certainly use again.

Great quality and quick shipment.

Fast service and product looks solid so 100% satisfied.

We ordered a number of pipe coverings from yourself. The website was really easy to navigate and made it easier for me to find the correct products for our job. We were so happy with the quality of the products. They were easy to fit and look great - they really finish our room off! Best of all, they arrived the next day. Thanks for your help, we will definitely be recommending yourselves.

Excellent product. Has successfully covered unsightly pipes in our utility room.

I really can’t fault the service level of this company. I ordered a casing, it arrived with some small damage but I had also ordered the wrong size. I made one phone call to the company and everything was sorted in minutes. A new casing arrived the following day and it looks great. Absolutely first class, well done.

The goods arrived quickly and well packed and undamaged, but unannounced. Fortunately I was at home when they arrived.
Overall an efficient service.

Thanks.

Very quick turnaround. Well packaged. Will use again.

Excellent product good description fast turnaround and delivery.

Good service.

The product is excellent . Just the job for pipework I had to reroute at skirting level ! Saves looking at unsightly pipe work ! And would recommend the product to anyone .

Good delivery, good quality.
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Cannot fault product, service and delivery.

Arrived promptly and well packed. No transit damage.

VERY HAPPY CUSTOMER,FAST DELIVERY AND DELIGHTED WITH PURCHASE.

Excellent all round service. Quick delivery, well packed and good customer service.

Exactly what I was looking for.
Arrived quickly, sturdy and good quality.
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I am very pleased to give these five star ratings for this company. I cannot fault their customer service which was excellent. There was never any hassle about returning items which did not fit and Mark worked with me to get to the final satisfactory item for my boiler.

I was expecting the illustrated wooden fixing batterns to be included. Also there was a slight depression in the laminate surface from the moulding / casting process which was disappointing. But luckily this will be out of sight in the main once fixed in place.

Please cancel this order. The boxing is the wrong size and you do not stock the correct size for our needs. Please let me know if you need details for the refund. Thank you.

The shipping of product was extremely quick although the corners of box had slight damage. I was extremely disappointed that there was no seal for bottom of casing included in the consignment as shown on product video on Encasement website. I will be phoning the company on their return from Christmas break to establish why this was not included in shipment.

Really well done.

BIT EXPENSIVE FOR WHAT IT IS.

HOWEVER DOES THE JOB.

CUSTOMER HAPPY!

2.5m arrived broken in half due to bad packaging or handling by courier.