Avis clients de Plumb2u

Ordered and paid £95 for a water heater but there was no tracking available just a note saying it would be delivered in the next few days. After 7 days I asked where it was and I was told it might be lost in transit but they had no more stock and they would not know if they would get any more for another 10 days. I cancelled the order. It took another 7 days before I got a refund. The main problem was lack of communication so I will not be ordering from this company again.

Plumb2U had the best price for what I wanted and so placed an order. The package arrived 3/4 days later but sadly the unit box was broken and crushed and I want happy to risk the plumber arriving and it be broken. So took a picture and sent it to their customer services team who responded the next day and were happy to ship a new item once I had returned the first unit (they provided a postage free returns). The 2nd unit arrived intact and was installed today - we shall see how well it works.

Customer care was great.

Item as described sent as agreed.

Great product, just what we needed, competitive price well packaged and speedy delivery.

First mirror arrived smashed. Great customer service and was replaced within 1 working day.
Thanks very much.

My order went through without a hitch and the cabinet was delivered to the door by a nice smiley delivery man.

Purchased a bathroom fan, however the unit was faulty and following discussions with the manufacturer they dispatched a spare part, unfortunately this did not resolve the problem. Contacted Plumb2U regarding the issue and requested to return the item for credit, the response from their Customer Care Team was efficient and speedy in resolving the matter. The company provided excellent after sales support and I would certainly both recoomend and use Plumb2u in the future.

Fast delivery and good service.

Easy to use, light weight.

Good product reliable when needed very quick delivery.

Reasonable price, fast delivery. No problems.

These guys are fantastic! There was a problem with the purchased product on receipt (damage) and Plumb2U resolved the issue immediately and sent another with minimal delay. Will use them again. Customer Service and communication was spot on!!

Excellent service and delivery.

Think you for your promp service item was just what was required thank you.

Good product for price.

Great service, product, price.

First class , no issues no hold ups , good price.

I received the item on time. There was a bit of damage to the box( photo available) but no damage to the product. On installing the shower we noted that two rings were missing. These are used to cosmetically attach to each collar. Only one set was included instead of two. I contacted Plumb2u by email and received a quick reply that I should contact the manufacturer.
I think that you could have done better from a customer care point of view.

Shipping really quick
Item good quality
customer service second to none, really good over the phone and answers emails promptly
very good highly recommend them.

Not able to track my order and this company NEVER answer a telephone call.

Very competitive price compared to other suppliers. So slightly hesitant. But didn't need to be. Shipped well and very happy with product. Would use them again.

Very good.

Order received quickly.

Very good service.

A.

EXCELLENT SERVICE!!!

EXCELLENT SERVICE.

First class Service.

Collected from Epsom, staff were helpful, very pleased with price and Service ,would recommend.Chris Baptist.