Avis clients de warmthru.com

Hi John, revisiting our website we offer 3-6 hours heating time for our SuperVezzoo Vest. So that's 3-4 hours heat, at maximum, in continuous use. Drop down a setting it becomes 4-5 hours and at the lowest setting 5-6 hours. Customer feedback tells me that most folks start on Max. then drop down to a lower setting. Carrying a spare charged battery doubles this time. Sorry if this isn't enough but it is a lot more than is available on many competitor vests. I did advise that our website is incorrect but it turns out otherwise - it was edited some time ago in anticipation of our change to: more heat-less time.
.

Hello Mr Hawkins, hopefully your products have arrived now. Apologies for the delay.

Hi, apologies for not sending out. Tbh we lost your communication trai! It happens occasionally. Sometimes your reply to a query from us may end up in junk mail. Or (in this case 'ADT') your email responsecould be mistaken for a commercial email. Either way we missed your reply. No excuses, just possible reasons. Your accessories will be despatched frst working day from now which is Monday 6th December.

Here was our initial reply to you to which we don't seem to have had a response?

Dear Mr Dinsdale

Thanks for your Order from Warmthru.

You purchased your vest in 2017. We no longer stock the larger battery for your vest.

Instead we are supplying two smaller batteries which together offer more time and the same heat and fit the pocket more easily.

An adaptor will also be supplied which fits on to the pocket cable. A new twin-jack charger will also be supplied. Charge both batteries at the same time.

Jack Gold
Director, Warmthru
.

Mr Bingley received a newer version of the batteries previously supplied. He received in fact two new, smaller batteries instead of the single large version which was previously supplied.

Both smaller batteries were sent inside the pockets of a heated glove we sent to this customer with a note saying the batteries could be found inside the gloves pockets.

The main reason for this is that for this particular vest we have run out of batteries. The second reason is that we cannot send loose Li-ion batteries in a package due to new, draconian, shipping restrictions. All batteries must now be inside and connected to products. Even if we did have more larger batteries for this product we could only send it INSIDE the pocket of a vest.

For this reason we sent equally good, if not better, batteries that were small enough to be inserted into the pockets of a two-pocket glove.