I got my 2 batteries but they were contained in a left glove. Now I have one free left glove of no use at all. If you pay the postage i will happily send it back. Alternatively, you could send me a right hand glove to keep it company.
William B. le 4/1/2025 à 04h29
Hi, we would have sent you an accompanying letter of explanation with the glove/batteries stating that it is tricky sending loose batteries by post or courier - sometimes packages are X-Rayed and will be returned if they contain 'Hazardous' Goods, which is how loose batteries are defined. That is why we connect them to jack plugs inside the glove pockets. The batteries then become part of a product, which is permissable. (We lose money this way).
If we did not include such a sheet, which also asks you to dispose of the glove in landfill after removing the batteries, I apologise. Also explained in the accompanying sheet is that the batteries are not compatible with the glove therefore sending another glove would not be a good idea.
warmthru.com le 4/1/2025 à 14h12
Only reason I have given 3 for customer service is due to incorrect information on website regarding specifications for battery life which I made my purchase decision on!
Owner apologised and confirmed that website was inaccurate as direct heat has been boosted by factory with an impact on longevity of each charge, however product is now waterproof.
This means if going on long hike in cold weather at high setting you would rather than 2 batteries require 3-4 batteries.
John M. le 23/11/2024 à 18h47
Hi John, revisiting our website we offer 3-6 hours heating time for our SuperVezzoo Vest. So that's 3-4 hours heat, at maximum, in continuous use. Drop down a setting it becomes 4-5 hours and at the lowest setting 5-6 hours. Customer feedback tells me that most folks start on Max. then drop down to a lower setting. Carrying a spare charged battery doubles this time. Sorry if this isn't enough but it is a lot more than is available on many competitor vests. I did advise that our website is incorrect but it turns out otherwise - it was edited some time ago in anticipation of our change to: more heat-less time.
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warmthru.com le 27/11/2024 à 12h01
