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Avis clients de Troutcatchers

Note du marchand
5.0 1
4.9Troutcatchers
5899 avis
  
Merci d'avoir choisi Troutcatchers ! Vos avis sont inestimables, renforçant nos liens et facilitant des décisions éclairées. Nous apprécions grandement votre contribution, cherchant constamment à améliorer votre expérience chez Troutcatchers. Bonne pêche !
  
Site MarchandTroutcatchers
Urlhttps://www.troutcatchers.co.uk
Tél
Avis client
4.7 / 5
Good service from Troutcatchers, with both cost and keeping the customer up to date with delivery.
I would recommend this seller, based on my experience with them.
Paul F. le 8/12/2024 à 12h36
Avis client
4.7 / 5
Arrived in time stated. Well packaged. Arrived in two days from ordering. Nice quality product.
David S. le 8/12/2024 à 11h21
Avis client
4.7 / 5
Snowbee is my go to brand and this rod lived up to my expectations. Teamed with a Snowbee switch line gives smooth casting and effortless distance. Very efficient service from Troutcatchers.
Trevor H. le 16/11/2024 à 07h47
Avis client
4.7 / 5
The companies serve is excellent serice and customer care.
FedEx delivered the knife, unfortunately it took a while to track it down but it wss as found. Fair play both trout catchers and fedex customer care was excellent.
Kerry W. le 10/11/2024 à 10h18
Avis client
4.7 / 5
Seem like a reliable company and would use them again.
Steve H. le 2/11/2024 à 00h13
Thank you for your review! We're delighted to hear you found us reliable and would choose us again. With over 42,000 five-star reviews across various platforms, we're committed to maintaining this high standard. We look forward to serving you again in the future!
Troutcatchers le 4/11/2024 à 08h30
Avis client
4.3 / 5
Good product for money would like to have had a more robust boot.
Leaonard T. le 21/10/2024 à 00h13
Avis client
4.7 / 5
Pity the Allen key did not fit.
A. J. B. le 19/10/2024 à 09h30
Thank you for your review & the 5 stars across the board (except the merchandise). We're sorry about the allen key issue. We didn’t receive any prior communication, as we would have been happy to sort, we have tried reaching out to assist since.
Troutcatchers le 21/10/2024 à 21h02
Avis client
4.7 / 5
Very quick and efficient.
Jonathan L. le 13/10/2024 à 12h46
Avis client
4.3 / 5
The Snowbee XS plus fly line I ordered I received the next day, amazing customer service as usual.
I was disappointed with the fly line which when removed from the box had been coiled or wound on to the plastic spool at a diameter larger than the spool, so when I removed the elastic ties it fell off the spool into a tangled heap. I have had these lines before and never had this problem. I always wind from the plastic spool onto a reel to keep the line straight, but this was not possible.
Stephen V. le 12/10/2024 à 10h29
Thank you for your kind words about our service! We're sorry to hear about the issue with the Snowbee fly line & appreciate you bringing it to our attention. We'll pass your feedback to Snowbee to help improve quality control.
Troutcatchers le 14/10/2024 à 19h16
Avis client
4.7 / 5
Great service and prompt delivery as usual.
Nick P. le 19/8/2024 à 08h55
Avis client
4.7 / 5
Fast service with the goods arriving in perfect condition. the company holds good and extensive choices which is always good to see.
Paul r. le 6/8/2024 à 12h42
Avis client
4.3 / 5
Great service and product s really good.
Geoff B. le 8/6/2024 à 08h38
Avis client
4.7 / 5
Empty metal inside, no original wood and very light for use but it’s ok. Thank you.
Anonymous. le 5/6/2024 à 00h23
Thank you for your review. We’re sorry to hear that your experience wasn't a 5-star one. To better understand your concerns, we’ve sent you an email requesting more information. We’re committed to resolving and assisting you further.
Troutcatchers le 5/6/2024 à 16h41
Avis client
4.0 / 5
Didn't have all the items in stock that I wanted, but otherwise, shipping was quick and overall customer service was good.
Robert Stewart M. le 18/5/2024 à 11h26
Thank you for your review - After reaching out to you, the items you requested aren't part of our regular stock, however we will reach out to our supplier to see if we can source them for you & get back to you ASAP.
Troutcatchers le 20/5/2024 à 09h30
Avis client
4.7 / 5
Great.
Richard w. le 14/5/2024 à 08h56
Avis client
4.7 / 5
Order placed on a Saturday and arrived on the following Thursday.
Good product
Easy to use website.
Martyn W. le 12/5/2024 à 17h28
Thank you for your review and kind words, delighted your Bank holiday order arrived on time.
.
Troutcatchers le 12/5/2024 à 20h23
Avis client
4.3 / 5
Prompt delivery. Easy ordering process.
Philip C. le 12/5/2024 à 07h30
Avis client
4.3 / 5
Good to deal with I had a query and they phone me to answer it 😄👍
George R. le 29/4/2024 à 12h56
Avis client
4.3 / 5
Expectation exceeded.
John H. le 21/4/2024 à 00h46
Avis client
4.3 / 5
5.
William B. le 8/4/2024 à 09h29
Avis client
4.3 / 5
Apart from Royal Mail delays (!) - product exactly as specified. Thank you.
.
Graham H. le 2/4/2024 à 13h42
Thanks for your kind words! Sorry for the slight delay with Royal Mail. We dispatched your order promptly, however the Easter Bank Holiday weekend extended the delivery time slightly.
Troutcatchers le 3/4/2024 à 17h11
Avis client
4.7 / 5
Awesome service, exactly what I was looking for,cheers Kenny.cp.
Kenny C. le 1/4/2024 à 11h05
Avis client
4.3 / 5
Sorry to say the beads were not tungsten, just ordinary gold beads,very light packet only had 23 with one loose bead in the envelope,other items fine.
David L. le 12/3/2024 à 08h17
Avis client
4.7 / 5
Good all round service,
always go out of their way to help/advise.
David M. le 11/3/2024 à 00h39
Avis client
4.7 / 5
I had an issue with paying over the internet - ie card transaction would not complete - however rather than just failing - I received an e-mail giving alternatives - I paid by phoning the office and completing the transaction.
The product was with me the following day/ morning delivery - in N Ireland..great service.
Product was exactly what was ordered.

Well done - so apart from the issue over the internet - top performance.
Happy customer
.
Stephen B. le 22/2/2024 à 08h31
Thank you for your review, delighted that we could help.
Troutcatchers le 22/2/2024 à 19h31
Avis client
4.7 / 5
Ordered the wrong size. Nick replaced with the correct size without fuss. Great service and best price
.
William P. le 15/2/2024 à 14h54
Avis client
4.7 / 5
On the whole very pleased with the service just the cock hackles being a bit small and fluffy making them unusable.
Edward D. le 31/1/2024 à 10h06
Avis client
4.7 / 5
All good.
David E. le 31/1/2024 à 09h12
Avis client
4.0 / 5
Arrived very quickly . Customer service tbc.
Peter S. le 27/12/2023 à 15h33
Avis client
4.7 / 5
Perfect tool for the job.
Anthony E. le 27/12/2023 à 00h11
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