Avis sur Drawerboxes.co.uk. Les Avis Clients de drawerboxes.co.uk

Avis client

4.0 / 5

Customer service has been very good, with checks made to ensure correct order and then updates on progress of the order. Very good that non-standard sizes can be made.

Yet to use the product as awaiting fitting so can't comment yet on the quality

DPD shipping was a bit problematic as the order was in two parcels and the parcel shop would only release one - meaning I needed to contact DPD to get things sorted. Not drawer box's fault of course.

Sandra P. le 29/11/2024 à 15h33

Thanks for the review. Apologies for the problem with DPD. We have found them to be the most consistent of the couriers on the whole.

Drawerboxes.co.uk le 29/11/2024 à 18h56

Avis client

4.7 / 5

Fantastic product everything perfect.

Leslie W. le 6/11/2024 à 21h01

Avis client

4.3 / 5

Very efficient and customer service was very good .The only annoying aspect was that I requested instructions to be sent by email .This did not happen and I had to use my builder to carry out the work of installing the items.

David L. le 6/11/2024 à 12h14

Avis client

4.0 / 5

Failure to speak to someone on phone.

Dave J. le 19/8/2024 à 15h11

Thanks for the review. Our phone lines are covered Monday to Friday office hours. We always try to answer emails 7 days a week at most times.

Drawerboxes.co.uk le 19/8/2024 à 15h54

Avis client

4.7 / 5

We had a slight delay with one part of the order, but this was swiftly resolved by the team. Products are great, and Customer Service has been prompt and professional. I definitely recommend the company.

Fiona F. le 11/8/2024 à 11h19

Avis client

4.7 / 5

Re merchandise see review of the drawer.

Alexander A. le 7/8/2024 à 17h49

Avis client

4.0 / 5

Everything exactly as specified.

Rob O. le 17/7/2024 à 19h55

Avis client

4.3 / 5

Very happy with the product but there was no communication regarding progress.
I got an email saying they had received my order and were processing it and they normally complete orders in 6 or 7 working days, my order was delivered 14 days after I made it with no further updates or notifications, I just happened to be home when it arrived.

Ian C. le 24/6/2024 à 22h05

Thank you for the review. Apologies for the delay, we had some key staff on holiday this month.

Drawerboxes.co.uk le 25/6/2024 à 01h27

Avis client

4.7 / 5

A few items missing from the order but customer services were very helpful and delivered missing items the next day. Would definitely use again.

Gary N. le 17/4/2024 à 11h46

Avis client

4.3 / 5

Excellent product.

Mohanlal U. le 11/4/2024 à 13h15

Avis client

4.3 / 5

Excellent product and neat.
One suggestion would be to add additional intrusions for the runners/packer, is for the self closed hinges door. i.e. instead of 5mm back from front edge of unit I would add 5+10=15mm in order to avoid the drawer being rubbed against the thickness of door hinges.

Mohanlal U. le 11/4/2024 à 13h12

Avis client

4.3 / 5

I was a little disappointed with the courier not delivering to the address specified, instead I had to go and collect. we have never had a problem with deliveries so don't understand why I had to collect from a central depot.

Mark W. le 20/3/2024 à 09h51

Apologies for this. We got no explanation. Normally they are very good all round.

Drawerboxes.co.uk le 20/3/2024 à 19h50

Avis client

4.7 / 5

Very good quality.

Ken R. le 19/3/2024 à 08h51

Avis client

4.7 / 5

Well made drawer system that allowed me to simply replace a pull out Drawer that was trapped behind the hinges when I had to replace a pull out shelf with double doors . Video and written instructions very good.

Kevin M. le 22/2/2024 à 17h38

Avis client

4.7 / 5

Excellent customer service . They ensured they had all the necessary information before production because my cupboards are non standard.

KAREN H. le 5/2/2024 à 13h04

Avis client

4.7 / 5

I like the idea of not sending through instructions to keep printing and paper down but the only critisism i have is that the videos could be a little clearer and be easier to understand - more close up shots of what is being done and which pieces are being used would help. I am an experienced DIYer so this was relatively easy for me to assemble but it did take a little time to get my head around the videos before I figured it all out.

Sean B. le 30/1/2024 à 10h16

Thanks for the purchase and feedback. The videos are being updated in Feb 2024 , and will hopefully address all the feedback provided.

Drawerboxes.co.uk le 30/1/2024 à 14h05

Avis client

4.7 / 5

Good service.
Thank you.

Michael I. le 19/12/2023 à 11h37

Avis client

4.0 / 5

Not the first box I’ve ordered, and arguably not the last.
The outer packaging however was damaged and some small items had been lost through the cracks.
If they’d been sellotaped to the copious amounts of corrugated cardboard, I’m sure they’d have survived.
although nobody answered the customer service telephone line, my email procured a response and the missing/lost items were sent the following day.

John M. le 16/12/2023 à 00h26

Avis client

4.7 / 5

Excellent service all round. Great product and customer service. I wish all companies operated to the same high standard.

Peter C. le 15/12/2023 à 19h34

Thanks for a very kind review! It is appreciated by all.

Drawerboxes.co.uk le 14/12/2023 à 20h35

Avis client

4.7 / 5

Good quality. Having bought and fitted the internal drawers before this order was a breeze. Clear instructions. Perfect fit. Works like a dream. My only (slight) complaint is the time it too from order to delivery. The company must be busy, which is good for it, but a small pain for the customer.

Ian M. le 6/12/2023 à 11h12

Avis client

4.7 / 5

Great product. Very helpful company who provide instruction on how to measure up what you need and how to assemble. Would certainly use again.

Douglas M. le 2/12/2023 à 20h58

Avis client

4.0 / 5

Good service on a good product, if rather expensive, I feel the initial price as stated on your web site is rather miss leading.

Ron B. le 28/9/2023 à 16h24

Thanks for the review. Unfortunately, the platform only allows the starting from price to show. This part cannot be edited by us. The price goes up as the drawer gets bigger and more material and packaging is required.

Drawerboxes.co.uk le 29/9/2023 à 02h23

Avis client

4.3 / 5

Shipping and Customer Service more than adequate, everything went smoothly without any problems.
(Tend only to give 5 out of 5 if there's been a problem and the supplier goes above & beyond to sort things out.)

Happy to score the products 5 out of 5.
.

Chris M. le 9/8/2023 à 10h00

Avis client

4.0 / 5

Excellent product.

Jackie K. le 9/8/2023 à 00h23

Avis client

4.7 / 5

The only thing that was less than perfect was DPD missing me at home on 1st delivery attempt and trying to deliver to wrong address on 2nd... 3rd time lucky!

John C. le 28/7/2023 à 11h00

Avis client

4.7 / 5

Good product.

Rcaocat. le 6/6/2023 à 07h45

Avis client

4.3 / 5

Excellent products and customer service provided by Drawerboxes but the courier could have been more careful with the delivery.

Brian D. le 20/5/2023 à 19h29

Avis client

4.5 / 5

Very well packed and delivered on time.

Brian R. le 10/5/2023 à 10h30

Avis client

4.5 / 5

Everything from ordering to delivery was 1 st class.although there seemed to a lot of items;every item was totally in order.

Ian O. le 27/4/2023 à 11h10

Avis client

4.0 / 5

Despatched earlier than expected. Only problem was DPD who went to wrong house so had to collect from shop other side of town.
Good communication from Drawerboxes when trying to sort out delivery.

Andrew B. le 22/4/2023 à 00h28

Avis clients de Drawerboxes.co.uk