Avis clients de Jamieson & Smith (Shetland Wool Brokers LTD)
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Note du marchand
5.0
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5.0Jamieson & Smith (Shetland Wool Brokers LTD)
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Wrong shade delivered in original parcel. Response to this error was excellent and wouldn’t deter me from using your service again.
Jean H. le 7/12/2024 à 13h54
Order despatched.very promptly
Merchandise as described
No need for interaction with customer service.
Nan O. le 19/9/2024 à 07h47
The patterns and yarn are super but I could only give 1 star for shipping because Shetland Wool Brokers use plastic bags still. If it had been strong paper then I would have given 5 stars.
Roseanne L. le 20/7/2023 à 20h51
Thank you for the feedback, all the plastic bags we use are either recyclable or recycled from our shop, we don't use paper bags in case the yarn gets damaged.
Jamieson & Smith (Shetland Wool Brokers LTD) le 24/7/2023 à 12h52
I have not received my order. According to tracking, it is not yet in the USPS system.
Priscilla D. le 11/6/2023 à 14h15
Hello, your order was posted 2/6 which is only 10 days ago, we are based in Shetland so you have to keep that in mind for delivery times. The tracking states your parcel left the international processing centre on Thursday 8th June so i'm sure it will be with you soon - you should have received a link to the Royal Mail tracking page - that is what you need to refer to.
Jamieson & Smith (Shetland Wool Brokers LTD) le 12/6/2023 à 14h23
The contact was very rapid and I got a good council für choice.The yarn arrived somme later than I expected. I was disappointed by the custom fees. I already paid when buying and I paid again when I got the yarn by the post. The customer fees are the double of the amount os the yarn I commanded.
Irmtraud H. le 15/5/2023 à 20h54
Thank you for the feedback, we clearly explain on our delivery page about the likely chance of additional customs fees for non UK orders: https://jamiesmith.oxatis.com/PBCPPlayer.asp?ID=2148741 We also have a banner on the homepage informing non-UK customers to read over our delivery information before they place an order.
Jamieson & Smith (Shetland Wool Brokers LTD) le 19/5/2023 à 14h42
The shipping arrived as advertised.
I am not happy with the kit, please see comments below.
Sharon G. le 12/5/2023 à 20h20
Thank you for your feedback, i have replied to your feedback on the kit, although you feel the colours are not accurate they are as we are told by the pattern and the pattern has been made from those exact shades. If you wish to return the kit you are welcome to, please contact us if you have any other questions.
Jamieson & Smith (Shetland Wool Brokers LTD) le 15/5/2023 à 10h11
I think patterns should be download
I was surprised by the price if shipping for papers.
Marie-Jose C. le 26/1/2023 à 02h26
Thank you for the feedback, we have text on the top page for the patterns that a number of patterns are available as downloads via our ravelry and payhip pages. Many patterns we have are not ours but can also be purchased directly from the designer. The p&p is displayed before payment so if you have placed the order we take the understanding you have seen and accepted the charge.
Jamieson & Smith (Shetland Wool Brokers LTD) le 27/1/2023 à 11h41
Shipping is not your fault- I placed my order fully aware of the shipping issues. Love Jamieson and Smith yarn!
Thank you!
Lori G. le 14/11/2022 à 13h51
Have just recieved my kit it is useless pattern has no abreviation on it so i cannot follow patternso have paid for kit i cannot knit very unhappy.
Janet G.reen. le 21/6/2022 à 15h20
Janet, the abbreviations sheet must have been missed by accident! We emailed and posted them to you.
Jamieson & Smith (Shetland Wool Brokers LTD) le 21/6/2022 à 16h10
Have the questions that needs answering below
I could contact Knitwear design Ron Schweitzer for more details
Kind regards
Paulette Cannon.
Paulette C. le 21/3/2022 à 13h08
Hello, we have replied to your email which we only received after this feedback.
Jamieson & Smith (Shetland Wool Brokers LTD) le 23/3/2022 à 10h56
Had to pay a lot for shipping and then 9 euros in customs. You need to sell downloadable PDFs.
Jane E. le 22/2/2022 à 12h45
Thank you for your feedback, we do explain on the pattern page here: https://jamiesmith.oxatis.com/patterns-c102x2833507 that many of our patterns are available on Ravelry and Payhip and that it will be cheaper for you to purchase that way. If the pattern is not one of ours you can usually purchase it directly from the designer.
Jamieson & Smith (Shetland Wool Brokers LTD) le 22/2/2022 à 13h09
I have received nothing! I ordered two bags but nothing has arrived. Could you please track my order?
Thank you.
Edwina P. le 13/1/2022 à 19h54
My order shade card arrived in fair time. It was exactly what I wanted. Thank you. However, the price of postage was ASTRONOMICAL for small package.
Penelope H. le 5/12/2021 à 14h52
My order has not yet arrived, I am in New Zealand so it will probably take a while.
Esmee M. le 12/10/2021 à 01h15
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