Avis clients de Troutcatchers
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Note du marchand
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Merci d'avoir choisi Troutcatchers ! Vos avis sont inestimables, renforçant nos liens et facilitant des décisions éclairées. Nous apprécions grandement votre contribution, cherchant constamment à améliorer votre expérience chez Troutcatchers. Bonne pêche !
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Very happy with everything I purchase from Troutcatchers but the Snowbee lightweight gloves are not something I could reccomend!
John A. le 23/11/2024 à 00h45
Thank you for your feedback. These gloves are for dexterity-focused tasks like fishing. For more warmth, we recommend the SFT gloves. We're pleased you decided to keep them after contact—do reach out if you need further help!
Troutcatchers le 27/11/2024 à 09h44
Problems with Courier and goods delivered at the third attempt. Troutcatchers' customer service and price are second to none and I will definitely shop with them again and I strongly recommend them to all my friends.
William P. le 14/10/2024 à 13h28
We’re delighted to hear that you're happy with our customer service and pricing, we truly appreciate your recommendation to friends. We can see that two tracked previous delivery attempts were made to your address, and we're glad the third was successful. We've been in touch to discuss the matter further, your patience throughout is greatly valued. We look forward to serving you again soon!
Troutcatchers le 15/10/2024 à 12h02
Delivery was 5 days from ordering
Knife looks “pretty”, shiny and very green.
Emails received when ordered and dispatch.
Brian B. le 6/8/2023 à 08h51
Thank you for your review.
- Your order was placed late Friday. Dispatched Monday, reached you Tuesday, that's a Next Working Day service.
- The knife's green color matches the picture & description accurately.
- We ensured communication throughout the ordering process.
Please feel free to share any suggestions for improvement - we have tried contacting you.
Troutcatchers le 8/8/2023 à 14h14
I received the knife it was bent at top.
John M. le 12/3/2023 à 06h14
Thank you for review, we offered twice to send you another, however you chose to 'repair' the one you had.
Troutcatchers le 14/3/2023 à 19h32
Good customer service ,very prompt delivery, but disappointed with the Golden Olive Bumble.
Stuart m. le 1/8/2022 à 10h10
Thank you for your review & kind words about our service - Please reach out to us for any issue, we dont get many complaints, but if we do, we will always rectify given the opportunity, glad all your other items were 5 Star.
Edit: After making contact, replacement flies on their way to you.
Troutcatchers le 2/8/2022 à 07h27
Thanks all in order.
Neil S. le 15/5/2022 à 00h32
The cost and amount of packaging for such a small item could be far lessc.
Charles n. le 27/4/2022 à 18h36
Thank you for your review, surprised you feel post too high, you paid £3.39 for a Royal Mail service (cost to us £3.80) - Your tracked order arrived less than 24 hours (Aberdeen) from ordering, protected in a jiffy bag, Im afraid we cannot subsidise any more.
Troutcatchers le 29/4/2022 à 08h34
Great overall service thanks.
Neil S. le 17/4/2022 à 00h47
Arrived on time and in good condition.
Michael B. le 20/3/2022 à 19h40
Delivery very quick.
Very disappointed with the veniards poly yarn. It certainly does not float well. It actually sucks up water. Tied some retirer dryflies and they just sank straight away in a glass test! Shouldn't have to treat this with floatant. Be better off using a pinch of sheep's wool from a field!
Jonathon R. le 3/3/2022 à 00h46
Thank you for your review of your large order of fly tying materials - the item you refer is a 5 star item of 20 years, unsure of issue, will contact to try & resolve.
Troutcatchers le 4/3/2022 à 10h41
The wychwood line tray is ok but i find that my line gets tangled quite a lot when i come to re-cast.
Paul A. le 6/12/2021 à 19h43
We've tried to contact you without success - when retrieving line in your tray, coil the line as neat as possible minimising tangles enabling it to shoot unimpeded through rod rings to achieve maximum distance. Also make sure your line is in top condition by using a cleaner such as line slick - Im sure with practice you'll perfect your technique - Hope this helps.
Troutcatchers le 8/12/2021 à 08h48
When ordering said in stock.
After ordering not in stock.
Very disappointing when you have paid so much for 3 flies and not even offered a few free flies to compensate.
Same flies can be purchased other places and at less cost.
Tom W. le 8/11/2021 à 00h34
Thank you for your review - Apologies again stock showed, genuine error which was rectified by tying new flies, caused an overall one day delay to service levels which we fully communicated.
RE price - quick Google check, we average 32% cheaper - however offer a full price Guarantee which we will send you.
Troutcatchers le 9/11/2021 à 08h05
The line was the wrong colour.
William f. le 27/10/2021 à 00h25
Thank you for your review - We will contact you ASAP - Check what item you wanted and rectify if required.
Troutcatchers le 28/10/2021 à 12h00
Rapid delivery, and good communications regarding receipt of order, despatch etc.
Paul S. le 28/5/2021 à 16h09
Very impressed with your service but I thought the shipping charges pricey considering it was a small, light packet of a few flies!
Penny B. le 6/5/2021 à 14h39
Thank you for your review and kind words. Apologies you feel the shipping cost was too high. We already subsidise this cost & cannot subsidise further without artificially inflating the item prices.
You received a protected fly box so the hackles were not damaged, in a jiffy envelope, of which was posted first class tracked, & arrived within promised timescales.
Troutcatchers le 9/5/2021 à 13h16
Overall great service, quick delivery. Good quality items.
Neil S. le 26/4/2021 à 08h42
Very pleased with the items ordered. Good quality it would appear.
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RICHARD R. le 27/10/2020 à 18h00
Whip finisher not very good hard to use service very good will use again.
John r. le 19/10/2020 à 08h54
Thank you for your review - Any difficulties using the tool, please contact us.
Troutcatchers le 21/10/2020 à 20h29
Cant really rate the customer service as ordered the stuff online, so never dealt with them. The merchandise is good quality and looks the part, fabulous prices as well.
Although shipping was ok, the box it came in was very battered and torn and looked as though it had been kicked around the warehouse before being dispatched. as it is a xmas gift i will put it in a different box.
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Sarah D. le 18/10/2020 à 12h12
Thank you for your review - Apologies for the box, we try and recycle as much packaging as possible, but all packs leave us 100% secure.
Troutcatchers le 21/10/2020 à 14h00
Very good alround.
Allan S. le 1/7/2020 à 11h41
Received on time, well packed.
Was kept informed.
John M. le 21/6/2020 à 09h49
Great service.
David G. le 17/6/2020 à 00h54
Nice easy order, shipping a bit slow but could be covid related.
Chris G. le 21/5/2020 à 09h44
Thank you for your review, delivered within 4 days of dispatch, there are isolated delays around the UK with Royal Mail service - Please check our Covid page for updates. www.troutcatchers.co.uk/PBCPPlayer.asp?ID=2125087.
Troutcatchers le 21/5/2020 à 10h22
Service excellent in tough times due to COVID 19. As a beginner to Flytying, not overly impressed by the book, I am sure aficionados think it is great but for a beginner, it was a wrong choice.
Adrian H. le 29/4/2020 à 14h19
The glasses broke before i used them, they are not very robust.
Patrick H. le 23/2/2020 à 12h16
Thank you for your review - Please contact us, (we have tried contacting you), any issue will be resolved ASAP - Surprised they broke and you feel not robust, no previous issue in over a decade of selling these. Just outstanding feedback that have helped many an angler & tyer.
Troutcatchers le 24/2/2020 à 13h00
Good product but could've been longer.
Anonymous. le 11/2/2020 à 10h40
Thank you for your review - 10 inches as advised on product web page.
Troutcatchers le 13/2/2020 à 17h26
Post Nord is not good.
Thomas C. le 20/12/2019 à 08h01
Please check tracking sent on dispatch. Two attempted deliveries to your Denmark address, two days after dispatch - Both reported not in and left cards - Have left pack at local DPD pickup depot. Have emailed you details.
Troutcatchers le 23/12/2019 à 07h43
I fished with these last Saturday. The larger Fulling Mill popper was of good quality. The smaller “trout” poppers were not good quality. I tried three different ones and the foam faces hadn’t been cut accurately resulting in them dragging across the surface as opposed to popping and making the bloop bloop noise that attracts the fish.
Willie K. le 2/12/2019 à 05h10
Thank you for your review - We dont sell 'Fulling Mill poppers'
Have tried to contact you, though without success so far to help solve.
Troutcatchers le 4/12/2019 à 15h35
Very disappointed,The merchandise was nice but totally did not represent the actual size,XXL,54 inch chest,more of a smaller size,than what was on the label,rather than send it back I gave it to my son,on the same instance why do you not cater for the bigger man,the fly fishing club I go to are always saying they have to keep shopping around for xxxL, and xxLnot everyone are smallish people,.
Raymond P. le 21/10/2019 à 08h10
Thank you for your review, unfortunately it is not economically viable to manufacturer a, 54" Plus chest size, however we promise to pass your comments back to the supplier, & encourage them to do some further market research for future products.
Troutcatchers le 24/10/2019 à 15h28
Easy to access website. Very competitive prices. Slight problem with the shipping. Customer service is excellent.
Ken D. le 13/10/2019 à 16h28
Thank you for your review and kind words about us - We got there in the end with courier, sorry again it was a day later than estimated.
Troutcatchers le 14/10/2019 à 15h39
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