The actual product is great. Unfortunately, it arrived damaged with one of the bottom corners broken, a crack along the bend on one end and a large scratch along the back. Fortunately, the boxing needs to be cut down to fit so the unit is still useable. Would strongly recommend Encasement use a better courier.
KT. le 19/8/2020 à 09h33
Hi
I am sorry that the items arrived damaged. If you call us we are more than happy to replace them for you. Unfortunately from time to time the couriers do damaged some goods but we will always replace them
.
encasement-onlineshop.co.uk le 19/8/2020 à 14h55
Disappointed with first order, arrived on time but both internal corners were damaged (crushed).
Customer services were quick to respond but they replaced with external corners! Anyway we
finally got there with the third attempt!
You will have to do better.
James A. le 8/7/2016 à 21h11
Your input and feedback regarding our product and delivery is vitally important to us. As per your comments we have raised the issue with our warehouse and courier, to ensure this doesn't occur again in the future.
If you need any further assistance, please do not hesitate to contact us on 01733 266889.
encasement-onlineshop.co.uk le 11/7/2016 à 10h12
